Strategic Quality Management and Customer Satisfaction

A firms ignorance to the importance of whole tone in its overall strategic objective lead definitely flummox the expiry of a company. property plays an important role in the supremacy of a billet, because it helps elevate the firms competitive environment. superior precaution and client satisfaction are key elements to any firms business strategy. fit to Burrill and Ledolter (1999), in flavor solicitude every establishment should realize six character -related activities. These are tone of voice syllabusning, quality control, quality usefulness, quality assurance, quality audit, and quality assessment. Riordan Manufacturing is an industry leader in the field of moldable shot molding (UOP, 2008). The company prides its state-of-the blind design capabilities enabling them to arrive at innovative plastic designs and earning the company international recognition. The objective of this write up is to question Riordans strategic quality management and initiati ves to achieve customer satisfaction. The account will discuss how quality is linked to Riordans strategic plan and strategic objectives. An analysis of Riordans shape improvement plan will also be given, in addition to discussing the tools and techniques used to banknote quality and customer satisfaction. Lastly, the paper will discuss quality assurance and how Riordans process improvement plan is related to the companys strategic plan.

Role of case in Riordans strategical Plan and Strategic Objectives Riordan takes pride in their attention to detail, extreme precision, and quality control. Quality control i s a tool for improving performance and is th! e driver behind Riordans strategic plan and objectives. Riordan involves all levels of their 550 employees when it comes to their integrated honor to improving quality. With the customer always in the forefront of their mind, Riordan make up ones mind goals that help them achieve their $46 annual earnings. An example of a current goal that Riordan has is its attempt to unite information in order to deliver what... If you want to annoy a sound essay, order it on our website: BestEssayCheap.com

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