oganizational control

As a group we decided to observe a local CVS and the way management subdues its employees. To our dismay, we visualized that the mission assertion that CVS provides does non quite match the actions of its local terminuss, due to its ineffectuality of reinforcing its controls. Typically, a successful double-decker at CVS would spend nearly of their time providing guest service and utilizationing with or procreation store employees. They should also hire their employees found on how good they washbowl adapt to the CVS culture, work as a team, and work with customers. ground on the CVS mission statement, it is understood that their business practices argon based on having skilled workers and while providing good customer service. However, done our own personal observations on November 12th, 2008, we have beat to realize that their mission statement based on control does not always hold true. Though we observed the manager personally assisting customers, he portra yed laissez-faire management allo get throughg his employees bring to snick freedom to make their own decisions while working, even if it resulted in negative customer service. Tom (the manager), did not remind his employees to eccentric over customer service roles when business begin to win crowded; instead, he took it upon himself to handle customers, including at the register.

Although, we previously carry that CVS emphasizes a team-based company, we observed only one employee working independently, oblivious(predicate) of the render on his manager. In addition, this employee had unreasonably long cop and was a distraction tow ard other customers. The manager decided to ! spot no action to remind this employee to cut his hair. Also, the employee had his shirt was un-tucked and his bard was sickly and unprofessional. A typical CVS employee should have the proper elevate including a tucked-in shirt, khaki pants, and an appropriate name tag. In these aspects, the employee failed, having his dishevelled shirt, unironed pants, and an upside-down name tag. It...If you want to get a full-of-the-moon essay, order it on our website: BestEssayCheap.com

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